Useful Supervision Techniques & Questions
Question:
One of the most interesting papers I came across recently was Carole Waskett's 2006
paper on a solution focused approach to supervision. (1). Why did I like it? Very
simply, like all BSFT work it struck me as immensely practical. She outlines a number
of useful questions to ask supervisees to enable them to both develop their practice
skills, confidence and self awareness, by focusing on what they are already doing
that works.
Questions she suggests (amongst others) include:
- What are your best hopes for today's (supervision) meeting?
- If "0" is where the client was when you first saw them, where on a scale of 0-10
would you say they are now?
- If the client were here now where would they rate themselves?
- What might the client say about how they have moved to that number from zero?
- What has been helpful in the client's work with you, and what strengths have they
used to keep moving?
It led me to thinking - what other questions or techniques have practitioners experienced
in supervision that they have found particularly helpful? Maybe it is a particular
phrase or a particular technique such as a form of role play? Single words often
change lives.
Comments:
In providing group supervision, using Solution focused approach, I have encouraged
workers to view their own skills etc. through them providing an audit of their own
skills, areas of expertise that they can share with others in the group. The workers,
all family support workers within children's services, have stated that this time
together has been really beneficial. Obviously, appropriate questioning etc. around
stuck areas, and negative feelings about clients, and I as a facilitator of these
sessions have learnt much.
S. McG., Family Group Conferencing Co-ordinator
An exercise I have used for reflecting on tricky situations is to ask the supervisee
to arrange the chairs in the room to represent the issues/people involved. E.g.
someone overwhelmed by their workload to arrange the different aspects of it by
physical arrangements of chairs then move around talking about each one. Each issue
is explained to the supervisor and appropriate questions are asked. At the end they
derole the chairs and reflect on what they have gained/learned + decide on actions
to take to move the situation forward. If there are no chairs they can use pebbles
or small objects/toys or whatever. If the chairs represent people they can move
in and speak in the role of that person. There are lots of variations on this exercise.
C., Manager for Services Supporting Behaviour
One of the most useful phrases/questions I have used is 'what do you think your
role is in this session?' and’ what do you think mine is’? The second question usually
causes some confusion as the person sees me as being in 'control' of the session
and often it takes some working out to obtain clarity and the supervisees (over
time) start to take some responsibility for the content of the session. It is a
good empowerment question too and invites the supervisee to become more involved
in the session with more clarity on their expectations.
T. B., Probation Department Manager
With supervision of students or junior staff who may not want to discuss or find
it difficult to pick out their own strengths or weaker areas to work on I have sometimes
picked out 10 skill areas before the session and written them randomly on a page
then at some point fairly early on in the session asked the supervisee to rate themselves
against each skill by ranking them in order... i.e. 10 is what you feel you are
best at and 1 what you find most difficult.
That way they can’t avoid any areas, have to put something at no 10 without feeling
they are bragging which can be praised up as a first comment to boost them and set
off positively and also have to put something at no 1 which can then be focused
on before returning to No's 8, 9 etc for more encouragement.... encouragement and
support being the key to effective supervision I feel.
With skills rated at no 1 you can ask them why they have put it as no 1, what they
would expect to do / act like / how their practice would be different if they were
to be able to rate it at no 10 in a few weeks time and how they can move from their
present position of no 1 to maybe 5.
If their rating bears little resemblance to their apparent performance to you, you
can both rate them at the same time and see how the scores compare, cos again you
have to rate something at 10, to be praised up and appreciated and the thing at
1 can be tackled together.
I have had students in pairs at times.... (which I thought initially was an awful
idea cos they were hugely different in character, ability and everything but worked
well in the end), and again this could be used with the 2 together, to rank themselves,
then each other, cos its good to be praised up by a peer and their insight into
why they have rated their peer at no 1 for something can be valuable. A peer’s view
on how their colleague could get from a 1 to a 5 or how their practice would be
different working at a 5 is also interesting. It seems generally good for bonding,
and always gives the chance to finish positively on 8`s and 9`s.
J. S.
Thank you — very useful and as I am involved with Coaching someone who is not in
receipt of MH services, nor requires them, can be adapted for this purpose — In
supervision with regard to supervision of cases, how would they feel — what might
help them in that situation — so they can empathise but then get them to step out
of that situation. When staff are very stuck, that can help.
L. D.
Something I adapted from my action learning group is asking the supervisee both
at the beginning and end of session on a scale of 1 – 10:
- How stressed?
- How challenged?
- How supported?
…they feel
A good way to ensure the balance is correct I have found.
F. S. B., Head of Speech and Language Therapy
Sometime ago I attended a Solution Focused Supervision course and as a result I
put together
this form. I find
еhis very useful when reviewing individual client work and discussing/reviewing
supervisor/counsellor expectations of supervision. If it is of any use, I am happy
for it to be circulated.
T. B., Counsellor
One thing that I find useful in supervision, both as supervisor and supervisee,
is to describe how the therapist experienced the client and what they "brought",
particularly to the first session. Examples are: "she kept her coat and gloves on",
"had several shopping bags with her", "client arrives 15 minutes early for every
session", "client always asks to go to the toilet half way through the session".
Any changes over time can also be revealing, e.g. when the client stops bringing
all her bags with her. These may seem obvious and I'm sure we all observe clients
in this way and use the material consciously or unconsciously but to be asked the
question in supervision can in my own experience bring rich material to the fore.
Not sure this fits with a solution focussed approach but hope it is useful none-the-less.
C. M., Counsellor
Do you work in this field?
Do you have you own useful supervision questions?
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topic?
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