Download a printable application form (PDF, 622k) for this course.
A practical one day course focusing exclusively on how to deal with difficult colleagues at work- whether they be peers, staff or the boss. From loud autocrats to manipulative, charming backbiters, the whole range of difficult behaviours will be explored.
Different Types Of Difficult People - And Why They Behave As They Do
Delegates will learn how to make sense of the difficult people they work with and how they fall within clearly identified categories, providing the first step in managing their behaviour. ifferent types of difficult people covered include:
- Autocratic dictators
- Passive aggressive types
- Soothing delayers
- Back stabbers
- Constant fault finders
- Constant criticisers
Be Empowered By A Problem Solving Approach
Delegates will learn a positive problem solving approach to dealing with such people which will provide new strategies and increase confidence to deal with them. A range of general techniques will be demonstrated and described which have both preventative value as well as offering a positive approach to dealing with difficult behaviour when it occurs.
Staying Calm While Dealing With Difficult People
Often, knowing what or even how to deal with a difficult colleague is not enough. When we are confronted by them our worry, fury or self-doubt prevents us from behaving in the way we know we should. In this course delegates will have the opportunity to explore different ways of keeping calm whilst tackling the difficult people they come into contact with at work.
Strategies For Dealing With Difficult People
In addition to the general techniques outlined above, delegates will learn effective and specific ways of dealing with different types of difficult behaviour, as well as a number of techniques for 'neutralising' the impact of such behaviour. From this, they will develop an action plan they can return to the workplace with and put into effect.
Course Outline:
09.45 Registration & refreshments
10.00 Introduction
10.15 Defining different types of difficult people
10.45 Identifying the problem
11.15 Refreshments
11.30 Discovering the other person's motivation
12.15 Useful strategies for dealing with difficult people (1)
13.00 Lunch
14.00 Useful strategies for dealing with difficult people (2)
15.15 Refreshments
15.30 Preparing yourself and learning how to stay calm
16.15 Plenary
16.30 Finish
Course Leader:
Paul Grantham
MSc, M.Clin.Psychol, C.Psychol
Paul is a clinical psychologist with a background within the NHS in community care. He currently trains extensively within the NHS, Social Services and the Independent sector on a range of therapy based topic areas. His interests currently lie in addressing obstacles to personal and behavioral change. An extensively informed, and humorous presenter, he emphasises the practical rather than just the theory of client based work
